Business owners and managers tend to ask this question commonly as they are eager to know how to increase employee and workplace productivity. Fortunately, there have emerged several latest contact center technology employee monitoring tools in the market that has made the task of ‘monitoring employees’ effective, efficient and accurate. In short, it allows you to track your employees without having to lose focus on your own task or spend valuable tim

Work for home

The current pandemic has compelled organizations to ask their employees to work from their respective homes. Statistics show that WFH is quite productive and also helps organizations to save a good amount of money in the process.

• Studies revealed employee performance increase by about 13%.
• Survey showed that remote worker productivity improved by 77%.  Among them, 30% performed more tasks in less time. 24% reported performing more work during work hours.

There are several valid reasons for employers to consider implementing employee productivity monitoring tools at their workplace.

Reason to monitor the workplace

Industry experts state that implementing employee monitoring tool can help identify prevailing workflow issues. Instead of physically monitoring all activities performed by the employee on the device, UEM (user experience management) `uses baseline data on workflow process. It also identifies slow-downs, bottlenecks along with other hindrances disrupting workflow like system errors or poor user interfaces.

This data when used can help organizations to identify causes arising for such disruptions. It allows them to know if it is associated with any backend issue, training or other workflow related issue.

The monitoring tool on the other hand, when implemented correctly offers better insight into the potential issues. It also allows rectification of such issues.

Some tools focus on employee surveillance and the least on workflow optimization. The former includes app usage, recording keystrokes, system data for verifying employee before their laptop/computer while being on the clock. However, such systems are likely to cause distrust among the employees and also involve legal and privacy issues, be it in the office building or remote.

Monitoring the workplace

The above mentioned two employee monitoring types have their own pros and cons, something that you need to determine. You need to come up with good ideas in order to be proactive when dealing with remote employees. The tools when carefully selected can identify workflow issues that otherwise slow down employee productivity. It even saves your business.